Terms & Conditions

Images 

Images are used on the site for illustration purposes only. The image may not be an accurate representation of the actual product. PetaPond accepts no responsibility for the image on the site not being the same as the actual product.

Deliveries

PetaPond delivers to addresses within Gauteng only. PetaPond reserves the right to amend our delivery policies, prices and services without notice.

Where our couriers are unable to deliver a parcel to you, for any reason, we will be advised and will contact you to attempt delivery again. If after 7 days we are unable to deliver the parcel to you, we will have it returned to us, and will cancel the order, and credit you for it, less the delivery fee and a 10% re-stocking fee.

 

Delays
While we make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately items may be delayed for a variety of reasons beyond our control. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible.

Insurance

All parcels are fully insured until they are delivered to you. You take responsibility and ownership of the parcel when signing for it on delivery.

Returns

Please contact us for help, and for current Returns policies. PetaPond adheres to all manufacturer warranties, as specified on the website. These warranties are normally limited to replacement or refund of the items, as may be determined by our suppliers. User inflicted physical damage will invalidate the warranty. Determination of user inflicted physical damage is at the sole discretion of ourselves, and our suppliers and their agents will determine at their discretion if any item has been damaged by the user.

Cancellations

Items ordered may be cancelled at any time, unless otherwise stipulated. PetaPond reserves the right to withhold a 10% restocking fee for any items cancelled by you, after payment has been received.

PetaPond may cancel any order at any time for any reason. Should PetaPond cancel an order after you’ve made payment you will be credited or refunded in full, according to your preference.

Payments

When paying by Credit Card we will debit the card immediately upon your order being approved by our administration. All orders are subject to approval by PetaPond and are checked for your, and our protection, against our fraud protocols. As part of such a process you may be requested to provide additional information to verify your identification.

Orders for which payment has not been received within 7 working days may be cancelled without notice.